Returns Policy
Our Commitment to Your Satisfaction
At Wallmood, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help.
Eligibility for Returns
- Products must be returned within 14 days of delivery.
- Items must be unused, undamaged, and in their original packaging.
- Custom or personalized orders are non-refundable unless there is a defect.
How to Initiate a Return
- Contact our customer service team at support@wallmood.eu with your order number and reason for return.
- Our team will guide you through the return process and provide a return shipping address.
- Please note that return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Refunds
Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
Exchanges
If you would like to exchange an item, please contact us. Exchanges are subject to stock availability.
Contact Us
For any questions regarding returns, email us at support@wallmood.eu.